Web Hosting FAQ

Frequently Asked Questions

What are your server locations?

Web Hosting is available in Dallas (USA), Los Angeles (USA), United Kingdom (EU), Germany (EU), and Singapore (Asia).

Do you provide guaranteed uptime?

Yes, we provide a 99.9% uptime guarantee. We have a proven history of maintaining more than 99.9% uptime on all of our servers. If we fail to uphold our commitment, we will compensate you as per our uptime guarantee.

Do you provide a money back guarantee?

Yes, we offer a 45 day money back guarantee.

Do you provide round the clock, 24/7 support?

Yes, we do. We are available 24/7, round the clock, even during the holidays and festive seasons.

Which package should I choose?

The Smart package is suitable for most people. If you are going to sell online or want to host more than one website, choose a package with a higher resource. In the end, it also depends on what you want to do with your website. If you are unsure, contact us, we will be happy to help you choose the right package.

How do I upgrade my package?

You can always upgrade your hosting package from your Client Area. Upgrading is seamless and involves no downtime or interruption.

How do I transfer / migrate my websites to MechanicWeb?

MechanicWeb offers free migration service to transfer all your website files, scripts, databases, emails, and control panel settings from your previous service provider to your new hosting account with us. For more information on migration, visit this.

Which payment methods do you accept?

We accept PayPal, Apple Pay, Google Pay, iDEAL, and all major credit/debit cards, including Mastercard, Visa, American Express, Maestro, Discover, Diners Club, JCB, UnionPay, and Mada. A few local payment methods are available in a few countries.

Do you allow adult content?

No, hosting content that could be considered adult in nature is not allowed on any Web Hosting package.

Do you provide SSH access?

Yes, we provide jailed SSH access. To obtain your SSH access, please open a support ticket for instructions.

What is jailed SSH access?

Jailed SSH access is a secure SSH access where a user can only access their files; they cannot access other users' files.

What are the resource limits of a hosting account?

Please refer to this article for resource limit details.

What happens if I need more server resources for my hosting account?

You can always upgrade to a larger package if you need more resources. Sometimes, resource consumption can be lowered by a few tweaks without needing to upgrade. For example, you can make use of our LiteSpeed Cache, which lowers resource consumption tremendously.

Can I have trial of a hosting account?

All our hosting packages include a Money Back Guarantee, allowing you to try out hosting before committing long term.

How can I build my website?

The easiest way to build a website is through one click app installer in the hosting control panel. It gives you all the tools you need to create a good looking site without needing years of experience and knowledge of code. Another good alternative is to use a content management system (CMS) like WordPress. WordPress is an easy to use application that is free to install through the MechanicWeb hosting control panel. Another popular alternative is our website design services where our professional web developers will develop a site for you.

How secure are my website files?

Although Fort Knox does not do website hosting, we get as close as we can to ensure your website is hosted with Fort-like security. Gaining access to the location where your website files are hosted involves moving past data center campus police, regular 24x7 security staff, two-factor authentication including proximity readers and biometric access controls; in addition to moving past security cameras, CCTV and finally a locked cabinet.

What is web hosting?

Whether you are building a website or sending emails, you will be creating computer files. These files need to be stored in and processed by a server so that everyone can access your website and you can send/receive emails. This is called hosting.

A server is a specialized computer, similar to your computer, but with much more capacity and is usually built very specifically for hosting websites and emails. Anything related to protecting and taking care of the server, its software, security, support, bandwidth, speed, and so much more, is what we do better! We take care of everything for you so you can concentrate on your business. Take a peek at our hosting packages.

What is the difference between web hosting and a domain name?

As mentioned above, web hosting is storage for your website, but you need a domain name for others to view your website.

A domain or domain name is the address of your home/office on the internet. It is similar to a street address. One needs to know the street address to find your home or office. On the internet, it is the same; you need an internet address so that everyone can find you. It is unique, once you register a domain, no one else can register the same domain, just like a street address, only one house can be registered at a holding address. If you want tips on how to choose the correct domain name, please view our domain registration page.

If you are looking to sell web hosting services, be sure to check out reseller hosting and dedicated server packages.