High Frequency Compute
Redundant NVMe Storage
Optimized for Performance
1-Click CDN and LSCache
Proactive Server Monitoring
99.9% Uptime, 24/7 Support
Offsite Backup, SSL
IP Blacklist Protection
We stand behind our network reliability in accordance with our uptime SLA. If the SLA is not met in any given month, you will be reimbursed with service credits for the downtime based on the monthly cost of the service.
SLA credit will be issued as follows based on your monthly renewal cost:
| Uptime | SLA Credit |
|---|---|
| 99.90% | Guaranteed |
| 99.50% | 5% |
| 99.40% | 10% |
| 99.30% | 15% |
| 99.20% | 25% |
| 99.10% | 50% |
| 99.00% | 75% |
| Less than 99.00% | 100% |
MechanicWeb guarantees 100% network uptime of all major routing devices within the network and that the network is reachable from the global internet 100% of the time. In the event of downtime, you will receive a credit for 10 times the downtime. That is, for 30 minutes of downtime, you will receive 300 minutes of SLA credit.
MechanicWeb guarantees power availability to be 100%. You will receive a credit for 10 times the downtime if this SLA is not met. That is, for 30 minutes of downtime, you will receive 300 minutes of SLA credit.
Outages due to planned maintenance are unlikely but might occur in rare cases (e.g. if the server needs to be shut down to replace faulty hardware). In all but most urgent cases, we will post a notice on our website and notify you via email. If a notice is published at least two hours prior to the maintenance, the outage does not qualify for this SLA.
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