Uptime SLA

Fast Servers

High Frequency Compute

Redundant NVMe Storage

WordPress Ready

Optimized for Performance

1-Click CDN and LSCache

Fully Managed

Proactive Server Monitoring

99.9% Uptime, 24/7 Support

You Are Safe

Offsite Backup, SSL

IP Blacklist Protection

Service Level Agreement

We stand behind our network reliability in accordance with our uptime SLA. If the SLA is not met in any given month, you will be reimbursed with service credits for the downtime based on the monthly cost of the service.

Shared, Reseller, Semi Dedicated, VPS, Quasi Dedicated, Hosted Email

SLA credit will be issued as follows based on your monthly renewal cost:

Uptime	SLA Credit
99.90%	Guaranteed
99.50%	5%
99.40%	10%
99.30%	15%
99.20%	25%
99.10%	50%
99.00%	75%
Less than 99.00%	100%

Dedicated Server - Network Uptime SLA

MechanicWeb guarantees 100% network uptime of all major routing devices within the network and that the network is reachable from the global internet 100% of the time. In the event of downtime, you will receive a credit for 10 times the downtime. That is, for 30 minutes of downtime, you will receive 300 minutes of SLA credit.

Dedicated Server - Power Availability SLA

MechanicWeb guarantees power availability to be 100%. You will receive a credit for 10 times the downtime if this SLA is not met. That is, for 30 minutes of downtime, you will receive 300 minutes of SLA credit.

Planned Maintenance

Outages due to planned maintenance are unlikely but might occur in rare cases (e.g. if the server needs to be shut down to replace faulty hardware). In all but most urgent cases, we will post a notice on our website and notify you via email. If a notice is published at least two hours prior to the maintenance, the outage does not qualify for this SLA.

Terms & Exceptions

Only one valid claim can be made per calendar month.
Outages due to planned maintenance are exempt from this SLA.
Outages due to issues beyond our control, including but not limited to natural disasters, acts of God, upstream network outages, internet backbone congestion, facility power failures, software issues, malicious attacks, and legal actions, are exempt from this SLA.
The amount of SLA credit may not exceed the monthly renewal price of the respective service.
This SLA does not apply for any month during which the Customer is in default of payment or violation of our Terms of Service.
We reserve the right to deny a claim if an abuse was committed. Customers in arrears or grace periods may not qualify for the SLA.
Claims are to be made by opening a ticket from the Client Area within 5 (five) business days of the reported downtime. Back credits will not be applied.