Support

24/7/365 Expert Support

Service is Our Priority

Customer service is our greatest strength that empowers the MechancWeb hosting experience. A knowledgeable and humble customer service team works 24/7 to deliver personalized support so that you can have the peace of mind relying on us, knowing you are in good, capable hands.

Available 24/7/365

No matter what time it is or what type of issue it is, we are always available to help you. Our customer service team works 24/7 consistently and diligently to ensure help is always on hand, whenever you need it, even during holidays.

Fast Resolution Time

We know that solving an issue is more important than offering a fast response. This is why we put the priority on solving problems rather than answering fast. We read every part of your query thoroughly and perform an adequate investigation to resolve the issue at hand. More often than not, we end up solving a problem in the very first reply. This results in a faster resolution time than many of our competitors who advertise fast response times.

Trained Experts

We have grown a team of dedicated staff members, all as in house employees. Each is trained to know our company, services inside and out, and has excellent people skills. Our support team knows us, knows web hosting, and knows how to help you.

Support Center

The support center gives you a place to get the quickest help possible. Our team of expert support staff is more than happy to help you around the clock, 24/7/365 days a year. All your questions and answers, complicated or in-depth issues are resolved by submitting a ticket to support center.

Knowledgebase

We provide you with all the information you need when it comes to both novice and expert topics. The knowledgebase is a searchable database of some of the most common questions and support issues.

Server Monitoring & Uptime Report

We also give you uptime reports, using our monitoring service, and tools to check your server’s current network status.

Up To the Minute Update

You will also get proper maintenance and outage notices. It is important to us that you are given up to the minute information about any outages, maintenance, or any other server side details you need to know.